Terms of Business

Last updated: on publication. These terms apply to work carried out by
JYnapse unless a signed proposal says otherwise — where the two disagree, the
signed proposal wins.

1. What we agree, and when

Nothing is agreed until you accept a written proposal from us. The proposal
sets out the scope, the price, the timeline and what we need from you. A
conversation, a quote discussed on a call, or an email saying “sounds good” is
not a contract.

2. Fixed price means fixed

Where a proposal states a fixed price, that is the price for that scope. If
the work turns out to be harder than we estimated, that is our problem, not
yours. If you ask for something outside the agreed scope, we will quote
it separately before starting — you will never receive a surprise invoice.

3. What we need from you

Most delays are not technical. To hit a timeline we need access to the
systems named in the proposal, sample data, and one person who can answer
questions within a couple of working days. If those are not available the
timeline moves, and we will tell you as soon as we see it happening.

4. Payment

Unless the proposal says otherwise: 50% to begin, 50% on delivery, payable
within 14 days of invoice. Retainers are invoiced monthly in advance. We do not
charge interest on late payment, but we may pause work until an overdue invoice
is settled.

5. Who owns what

Once you have paid in full, you own what we built for you
— the code, the workflows and the documentation. We keep ownership of the
general tools, libraries and methods we bring with us, and we may reuse those
on other projects. We will never reuse your data, your content or anything
specific to your business.

6. Your data

We agree in writing which systems and data a project touches, and we keep
access to the minimum the job needs. We do not sell or share your data. We are
happy to sign a non-disclosure agreement, and we will follow one if you have
your own. See our Privacy Policy for what the website itself collects.

7. Third-party services

Most of what we build depends on services we do not control — AI model
providers, your hosting, WhatsApp, accounting software. If one of them changes
its pricing, its rules or its interface, the system may need adjusting. We will
tell you promptly and quote the fix; we cannot be responsible for a third party
changing its own product.

8. What AI can and cannot do

AI systems are probabilistic. A well-built system is right the great
majority of the time, not every time. We design in human review wherever a
mistake would be costly, and we will tell you plainly where that review is
needed. You remain responsible for decisions taken on the basis of a
system’s output. We will not build something that removes human
oversight from a decision that needs it.

9. Support after handover

Every project includes a period of support stated in the proposal, covering
faults in what we built. Changes, additions and new requirements are quoted
separately. A retainer is available if you want ongoing capacity, and it is
never a condition of your system continuing to run.

10. If it goes wrong

Our liability for any project is limited to the fees you have paid us for
that project. We are not liable for indirect losses such as lost profit or lost
business. Nothing here limits liability that cannot be limited by law.

11. Ending the work

Either of us can end a project with 14 days’ written notice. You pay for
work completed up to that point, and we hand over whatever has been built. No
penalties either way.

12. Law

These terms are governed by the laws of Malaysia, and the Malaysian courts
have jurisdiction over any dispute. Before anyone goes near a court, we will
sit down and try to sort it out.

Questions

If anything here is unclear, ask before you sign. A term you did not
understand is not a term we want to rely on.